Frequently Asked Questions

Delivery

How much does delivery cost?
Delivery is FREE nationwide across South Africa.

How long does delivery take?
Orders are delivered within 3–7 business days after dispatch.

Do you deliver to all areas in South Africa?
Yes, we deliver nationwide to all major cities and towns across SA.

Returns & Warranty

What is your return policy?
We offer a 30-day hassle-free return policy. If you're not happy with your purchase, contact us at contact@hausnova.online and we'll sort it out.

What if my product arrives damaged?
Please contact us within 48 hours of receiving your order with photos of the damage and we will arrange a replacement or refund.

Solar Lighting & Load Shedding

Will these lights work during load shedding?
Absolutely — that's one of the biggest benefits! Our solar lights charge during the day using sunlight and automatically switch on at night or when motion is detected. They work completely off the grid, so load shedding has zero effect on them.

Do the lights work on cloudy days?
Yes. Our solar lights are designed to charge even on overcast days, though direct sunlight gives the best performance. We recommend placing them in a spot that gets at least 6 hours of light per day.

How long do the lights stay on at night?
Most of our lights run for 8–12 hours on a full charge, depending on the model and usage mode.

Security Lighting

How do the motion sensor lights work?
Our motion sensor security lights detect movement within a set range and instantly flood the area with bright LED light, deterring intruders and alerting you to activity around your property.

Can I use these lights to protect my home against break-ins?
Yes — a well-lit property is one of the most effective deterrents against crime. Our motion sensor lights activate instantly when triggered, startling intruders and drawing attention to any suspicious activity.

Where should I install security lights?
We recommend installing them at entry points such as driveways, gates, front doors, side passages, and along perimeter walls for maximum coverage.

Payments

What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Diners Club via our secure PayFast payment gateway. All transactions are encrypted and secure.

Is it safe to pay on your website?
Yes — we use PayFast , one of South Africa's most trusted payment processors, to ensure your payment details are always safe and secure.

Do you offer payment plans or buy now pay later?
Not at this stage, but we're working on adding more payment options in the future.

Products

Do I need an electrician to install the lights?
No — all our solar lights are designed for easy DIY installation. No wiring, no electrician, no hassle. Most installs take less than 15 minutes.

Are the lights weatherproof?
Yes, all our products are weatherproof and designed to handle South African conditions including rain, heat, and dust.

Still have questions?
Contact us at contact@hausnova.online and we'll get back to you as soon as possible.